Last Updated: Nov 15, 2025
The IFIXIN mobile application revolutionizes the home services experience. We empower consumers with the ability to secure and effect home repairs almost effortlessly. We use real-time geo-location, satisfaction ratings, and integrated billing to make the home services experience easier and cheaper for customers and more profitable for service providers.
The following terms and conditions outline your obligations as a Provider and the conditions on which We allow You to access and use the Platform.
PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING AS A PROVIDER OR OTHERWISE ACCESSING, DOWNLOADING, OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. YOU FURTHER AGREE TO BE BOUND BY ALL APPLICABLE LAWS AND REGULATIONS RELATING TO THE PLATFORM AND/OR ANY JOBS THAT YOU PROVIDE TO USERS AS A PROVIDER AND THE LAWS OF THE COUNTRY WHERE OPERATING. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING OR ACCESSING THE PLATFORM AND YOUR STATUS AS A “PROVIDER” IS HEREBY TERMINATED.
Definitions
As used in these Terms, the following capitalized terms shall have the meanings set forth below:
- App – the IFIXIN mobile application
- Effective Date – for each version of these Terms, the “Last Updated” date at the top of this page
- IFIXIN Fee – the fee due to Us upon completion of each Order, which shall be calculated via Appendix A (IFIXIN Fees) as a % of the total fees due from User to Provider for performance of the Jobs and shall be disbursed automatically through the Platform, by our payment processor, to Us when the User submits payment to the Provider
- Order – the agreement between a Provider and User which describes the Jobs to be performed by the Provider
- Platform – the Site, App, and all related sites, mobile applications, and the services offered on and in connection with these sites and applications
- Provider or You – any service provider who has registered and been approved to provide Jobs to Users and has agreed, in whole, to be bound by these Terms
- Jobs – any service approved by Us and either offered by a Provider through the Platform or performed by a Provider for a User
- Site – the internet site available at www.ifixin.com
- Terms – these terms and conditions, as amended from time to time without any prior notification
- Undisclosed Condition – any condition that makes the location where the Jobs are to be performed hazardous to any person or property, of which the User knew or should have known and failed to disclose to the Provider prior to finalization of the Order
- User – any customer who has registered through the Site to research, locate, and/or hire a Provider to perform Jobs and has agreed, in whole, to be bound by these Terms
- We or Us – IFIXIN
Modifications of Terms
We may modify or update the Terms at any time, with or without prior notice to You. When We do, We will update the “Last ALL Updated” date at the top and the amended Terms shall be effective as of such date. If You do not agree with the amendments, You are no longer authorized as a Provider and must immediately stop using the Platform and provide Us notice to remove You from Provider directories, distribution lists, and other communications lists and to disable your Provider account. Your continued access and/or use of the Platform after such amendment constitutes your acceptance of and agreement to be bound by the amended Terms.
Jobs
The Platform enables customers who wish to engage You to perform Jobs to find You and negotiate an Order with You for such Jobs. By using the Platform, You acknowledge that We do not perform Jobs for Users. We do not control or have the right to control what or how You perform Jobs for Users and We do not provide tools, supplies, or materials to You for performing Jobs. Finally, We do not reimburse You for any expenses related to the Jobs.
No joint venture, partnership, employment or agency relationship exists between You and IFIXIN as a result of these Terms, your use of the Platform, your performance of Jobs, or otherwise. Neither party has any authority to bind the other in any respect.
Payment; Taxes; Disputes
Payment Processing: By using our Platform, You agree that payment for Jobs will be facilitated via the Platform through a third-party payment processor. Our third-party payment processors charge payment processing fees for each transaction completed through the Platform and such fees will be deducted from each transaction in which You receive a payment from a User. The processing of payments will be subject to the terms, conditions, and privacy policies of our payment processors, in addition to this agreement. You hereby authorize Us to take all action necessary with our payment processor, on your behalf, to affect the transactions contemplated by these Terms or any Order.
Payment Collection: We allow cash payments, or any exchange of money outside of the Platform between You and any User. In case of Cash payment once the job starts after Provider arrival, the portal will consider it as a done deal after that step and % Fee will be calculated in your wallet automatically and accordingly. This includes any and all future services provided to the User and category of service provided via usage of the Platform (plumbing, electricity, HVAC, painting, etc.). You are responsible for calculation and collection of all applicable taxes and withholding related to the Jobs that You provide to Users and must notify Users of the amount of such taxes and withholdings when providing estimates for Jobs and account for such taxes and withholdings when establishing the fees to be paid by the User through the Platform (Cash, Credit or Debit cards).
When You complete the agreed-upon Jobs for a User, You must use the Platform to mark the Jobs as “Job Completion”. This will trigger payment collection from the User. The User can then approve payment completion of the Jobs. Once the payment is done in any means of Cash or Cards you will receive the update in your wallet minus IFIXIN fee.
User Payment Disputes: If the User disputes the Jobs for any reason within thirty (30) minutes of the status change to “Job Completion”, You will be notified and extraction of payment from the User will be cancelled. Upon receipt of notification of such dispute, We expect You to work with the User to resolve the dispute. We are not a party to the agreement between You and any User and are not responsible for disputes or misunderstandings arising from the Jobs or the cost, quality, or estimates associated therewith. Upon resolution of the dispute with the User, You may request payment (of the original or a modified amount) from the User through the Platform; this request is deemed identical to a status change to “Job Done” and triggers the same 30-minute dispute period and dispute process.
Order Cancellation
You may cancel an Order at any time prior to accepting the job finalization. We strongly recommend that You don’t cancel the orders to avoid negative reviews on your store which may reduce your chances to gain new orders.
If You cancel an Order, the System will not allow you to receive any new order for the next few hours.
If, at any time and in your sole discretion, You deem the work location for the Order to be a hazard to persons or property for any reason, including, without limitation, due to the presence of hazardous materials, animals, or environmental hazards, You may cancel the Order. If You cancel the Order prior to commencing performance of the Jobs due to an Undisclosed Condition, the User will be charged a cancellation fee.
We trust that the Platform review system and our community of Users will be sufficient to avoid unreasonable or frequent Order cancellations by any one Provider. However, We reserve the right to terminate any Provider who cancels Orders frequently and/or without reasonable grounds for doing so.
Provider Qualification
Each person and entity performing Jobs for a User, utilizing the Platform, and/or receiving payment for Jobs performed must be authorized as a Provider. In order to be authorized as a Provider, You must:
- Provide a valid Country Resident Card (Mandatory).
- Provide a Tax Certificate if you wish to charge the VAT to the customers (Optional).
- Provide a Registered License in order to show your physical appearance in the market (Optional).
Intellectual Property
IFIXIN Intellectual Property: IFIXIN and other graphics, logos, designs, page headers, button icons, scripts, and other names are the trademarks or trade dress of IFIXIN (the “IFIXIN Marks”). The IFIXIN Marks may not be used, including as part of any trademark, service mark, domain name, social media account name, keyword advertisement, email address, or in connection with any product or service in a manner that is likely to cause confusion. Any use of the IFIXIN Marks to refer to a Provider’s relationship with Us requires prior written authorization from Us and must be consistent with our brand standards, which may be updated at any time in our sole discretion.
You should assume that all content and material made available on the Platform is protected by copyright law. Aside from User- and Provider-uploaded content, all materials and other information on the Platform are the exclusive property of IFIXIN or our licensors and are protected by Country and international copyright laws.
Provider Intellectual Property/Publicity: Provider hereby grants to Us a non-exclusive, fully-paid, royalty-free license to use Provider’s name and trademarks in any and all media (1) to provide the services contemplated by these Terms and (2) to promote and market the Platform, Provider’s ability to perform Jobs, and to advertise Provider’s relationship with Us (the “Publicity License”). The Publicity License shall commence upon You being authorized as a Provider and terminate when your relationship as a Provider expires or is terminated by either party. If You revoke or otherwise terminate this Publicity License at any time, such termination or revocation shall also result in the termination of your authorization as a Provider under these Terms.
Confidentiality
Confidential Information: Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) and will not disclose or use any Confidential Information of the other party for any purpose outside of the scope of these Terms.
Security Requirements: While We take steps to employ appropriate technical and organizational security measures, We cannot guarantee that unauthorized third parties will never be able to defeat those measures. We expressly deny any responsibility for damages, monetary or otherwise, resulting from unauthorized third-party access to your account or use, alteration, or disclosure of your content or information. We will promptly notify You in writing as soon as We suspect or become aware of actual third-party access.
Communication, Text Messages, and Phone Calls
By providing phone numbers and/or email addresses and using the Platform, You authorize Us, to the extent permitted by applicable law, to contact You via voice calls, emails, text (SMS) messages, and all other methods of communication in order to facilitate your use of the Platform. You may opt-out of receiving SMS text messages from Us by replying “STOP”. Opting out may impact your ability to use the Platform.
General
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
We may assign these Terms in their entirety without your consent to any affiliated company or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Governing Law; Jurisdiction: These Terms and all use of the Platform hereunder are governed by the laws of the Country without regard to its conflict of law provisions. All disputes will be resolved in the courts located in the Country.
Entire Agreement; Severability; Waiver: These terms and other agreements, rules, and policies incorporated by reference (including the Privacy Policy at www.ifixin.com/privacy) constitute the entire understanding between You and IFIXIN. Each provision is severable. No waiver of any provision is binding unless in writing and signed by the parties.
Appendix A – IFIXIN Fees
Fees will be calculated as per below:
IFIXIN will charge 5% of each job completed.
Example: Provider has completed a job via IFIXIN for 500 → IFIXIN charges 5% (25) as our part.